Helping you find and maintain the right equipment
There’s an important distinction in what we do that’s reflected in our name. We don’t sell equipment— we provide solutions. Because we’ve installed, maintained and repaired equipment for many years, we can provide options for you to consider, with the reasoning behind our suggestions.
Our services include equipment recommendations, installation, routine maintenance, and repairs.
One of the drawbacks of our industry is that the products we install are among the last items completed before a business can open. Compressed timelines often put hefty demands on us to complete the work quickly. Fortunately for our customers, we’re comfortable under that pressure. We stay on top of the project and have everything ready to install the minute we get the go ahead. That ability has earned us an excellent reputation in the industry.
We also earn high marks for the skill of our technicians. On average, our technicians have worked with us for 10 years and have worked in the industry for an average of 17 years. Several of our technicians have been with us for 25 years or longer. Regardless of their level of experience at hiring, new Nor-Cal technicians go through complete training programs.
We take pride in the quick reaction times of our service department. Our fully staffed dispatch center is available around the clock to ensure you receive an immediate response and prioritize calls by urgency. Our emergency on-call team can be dispatched at once to keep your business running with minimal disruption.
Whether it’s a broken walk-in cooler or leaky valve, we have the personnel, parts, and equipment to get you back in business. During monthly training sessions, our repair technicians receive ongoing manufacturer training on equipment upgrades so that we stay up to speed with the latest advances.
On-hand parts inventory
To ensure you never have to wait for parts to arrive, we stock thousands of parts at our onsite parts facility, including large and small parts and ample supplies of commonly required items. We also keep our vehicles fully stocked with common parts to provide immediate repairs. Because we buy parts from our equipment suppliers, you feel confident that we have the right parts for your equipment.
We also sell purchase parts to customers who are not under a service contract.
Preventive maintenance for longer equipment life
We offer routine, ongoing maintenance to extend equipment life and keep it operating a peak performance. A dedicated technician group provides preventive maintenance to customers who purchase equipment from us. We can also provide preventive maintenance to customers who purchase equipment elsewhere.
How Can We Improve?
Please help us improve service to our customers by giving us your feedback in this brief survey.